Often operators<\/strong> have to use various systems to carry out their tasks and this causes, at best, delays and inefficiencies, at worst it can lead to error.<\/strong><\/p>\n\n\n\n When an issue occurs, this information doesn\u2019t reach quickly the right recipient and this has an impact on reaction and resolution time.<\/p>\n\n\n\n Furthermore, very often issues are recurring<\/strong> but there isn\u2019t a structured and simple way to collect the employees\u2019 expertise and share the company knowledge to solve them faster and without spending more resources than necessary.<\/p>\n\n\n\n Summarizing, some of the most critical problems in factories are:<\/p>\n\n\n\n <\/p>\n\n\n\n With Keethings we started from the field observation: the factory operating staff works in a very complex scenario<\/strong>, we wanted to simplify the User eXperience (UX) of operators executing production processes, putting the person at the center,<\/strong> enabling him to work better, smoother, faster, achieving higher performance and significantly reduce errors. In Keethings we believe that a well-defined UX shouldn\u2019t be limited to systems user interface but should also include a lean process flow.<\/p>\n\n\n\n We often take the example of Formula 1<\/strong>: even with the fastest car and the best driver there is the risk of going out defeated, due to, for example, a slow technical fix or tire change. In production sites, the situation is similar: if the operator is not put in a condition to perform at best, productivity is lower and errors may take place.<\/p>\n\n\n\n Keethings’ approach is totally different,\u00c2\u00a0subverting a consolidated paradigm<\/strong>: usually people have to learn how to use SW and HW systems. Keethings reverses the approach,\u00c2\u00a0allowing people to interact with systems in natural language<\/strong>. This is the first substantial element of our platform, which provides workers with a\u00c2\u00a0conversational interface<\/strong>\u00c2\u00a0that allows and improves human-machine dialogue.<\/p>\n\n\n\n <\/p>\n\n\n\n But there is more.<\/p>\n\n\n\n The second characterizing element of our platform is the Digital Coworker<\/strong>, able to help people as a sort of clone, virtual assistant, digital twin<\/em>. The Digital Coworker supports people in recurring activities<\/strong> and prevents errors (60% of the problems in the factories are, still today, caused by human error).<\/p>\n\n\n\n We can turn to it in an extremely simple way, using natural language<\/strong>, to interact with machines and software systems, to be guided in the resolution of a problem<\/strong> or in the execution <\/strong>of an activity and to be warned in case of critical situations.<\/p>\n\n\n\n In addition, our virtual assistant can remind us of\u00c2\u00a0deadlines<\/strong>, filter the information of our interest and actually important, perform repetitive tasks, trigger processes when certain events occur, identifying the right people to involve.<\/p>\n\n\n\n <\/p>\n\n\n\n The Digital Coworker is the interface to the factory systems, the bridge towards colleagues and experts to collaborate with and the magnifying glass to see what is happening in the plant, filtering the information that is actually useful.<\/p>\n\n\n\n Keethings redesigns the User Experience<\/strong> in Manufacturing<\/strong> Operations.<\/p>\n\n\n\n With a simple and single User interface,<\/strong> our Digital Coworker<\/strong> provides:<\/p>\n\n\n\n <\/p>\n\n\n\n Benefits coming from new UX<\/strong> in company processes are huge:<\/p>\n\n\n\n <\/p>\n\n\n\n This is a real shift in paradigm, able to literally boost your company\u2019s processes.<\/p>\n\n\n\nA different approach and paradigm<\/h4>\n\n\n\n
Virtual Assistant to never feel alone<\/h4>\n\n\n\n
Redesigning UX in manufacturing<\/h4>\n\n\n\n
Benefits<\/h4>\n\n\n\n