The same happened in the fintech world: a sector so profoundly disrupted by innovative startups that at a certain point banks were no longer able to ignore them. In several cases they have made alliances and partnerships with them, while in others they have simply incorporated them.
Often operators have to use various systems to carry out their tasks and this causes, at best, delays and inefficiencies, at worst it can lead to error. When an issue occurs, this information doesn’t reach quickly the right recipient and this has an impact on reaction and resolution time.
Do you know that complexity is a critical factor of inefficiency in many industrial settings ? Complexity management in factories is a common challenge. There is a strong need for simplification and to make people more productive and focused on their "core" activities.