Keethings operator-centric user experience to boost productivity.
Often operators have to use various systems to carry out their tasks and this causes, at best, delays and inefficiencies, at worst it can lead to error.
When an issue occurs, this information doesn’t reach quickly the right recipient and this has an impact on reaction and resolution time.
Furthermore, very often issues are recurring but there isn’t a structured and simple way to collect the employees’ expertise and share the company knowledge to solve them faster and without spending more resources than necessary.
Summarizing, some of the most critical problems in factories are:
- Poor user experience with the proliferation of complex software systems
- Wasted time with inefficient and unfocused propagation of critical information
- Needless efforts solving recurring issues never really tracked
A different approach and paradigm
With Keethings we started from the field observation: the factory operating staff works in a very complex scenario , we wanted to simplify the User eXperience (UX) of operators executing production processes, putting the person at the center, enabling him to work better, smoother, faster, achieving higher performance and significantly reduce errors. In Keethings we believe that a well-defined UX shouldn’t be limited to systems user interface but should also include a lean process flow.
We often take the example of Formula 1 : even with the fastest car and the best driver there is the risk of going out defeated, due to, for example, a slow technical fix or tire change. In production sites, the situation is similar: if the operator is not put in a condition to perform at best, productivity is lower and errors may take place.
Keethings’ approach is totally different, subverting a consolidated paradigm : usually people have to learn how to use SW and HW systems. Keethings reverses the approach, allowing people to interact with systems in natural language . This is the first substantial element of our platform, which provides workers with a conversational interface that allows and improves human-machine dialogue.
Virtual Assistant to never feel alone
But there is more.
The second characterizing element of our platform is the Digital Coworker , able to help people as a sort of clone, virtual assistant, digital twin . The Digital Coworker supports people in recurring activities and prevents errors (60% of the problems in the factories are, still today, caused by human error).
We can turn to it in an extremely simple way, using natural language , to interact with machines and software systems, to be guided in the resolution of a problem or in the execution of an activity and to be warned in case of critical situations.
In addition, our virtual assistant can remind us of deadlines , filter the information of our interest and actually important, perform repetitive tasks, trigger processes when certain events occur, identifying the right people to involve.
UX redesigning in manufacturing
The Digital Coworker is the interface to the factory systems, the bridge towards colleagues and experts to collaborate with and the magnifying glass to see what is happening in the plant, filtering the information that is actually useful.
Keethings redesigns the User Experience in Manufacturing Operations.
With a simple and single User interface, our Digital Coworker provides:
- Guidance through digital ecosystems
- Intelligence in delivering information
- Access to company knowledge
Benefits coming from new UX in company processes are huge:
- Downtime reduction up to 15%
- Training reduction up to 30%
- Productivity boost up to 18%
- Cost savings up to 12%
- Errors reduction up to 58%
This is a real shift in paradigm, able to literally boost your company’s processes.